Support

GPC recognizes that the services offered are only as good as the availability and support of those services, and provides financial institutions with technology, infrastructure and staff to complement its services:

  • Hurricane-rated Data Center facilities with redundant cooling, battery backup, dedicated generator with additional fuel tank.
  • High availability server configurations, and storage arrays with onsite backups
  • Dual homed broadband across independent ISPs
  • Strict code development, deployment and rollback procedures
  • 24/7 monitoring and response staff.
  • Call center, email, and online chat support facilities to support cardholders and merchants as necessary
  • Support contracts with all hardware and software vendors to allow for easy escalation
  • Experienced operations staff to assist financial institutions and merchants with configurations, integrations, training etc.